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Job Details

Senior Training Manager Luxury Hospitality and Dining Services

Company name
Sodexo USA

Jamaica, NY, United States

Employment Type

Manager, Training, Hospitality, Food Services

Posted on
Jun 07, 2023

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Unit Description
Sodexo Live! Airport Lounge Segment is seeking a Senior Training Manager, Luxury Hospitality and Dining Services supporting our portfolio of exclusive 1st-class lounges to include American Airlines/British Airways (AA/BA) at JFK Airport in NY and British Airways Lounges located in airports across the country.  
This manager will support the AA/BA premium lounges at John F. Kennedy Airport (40%) and will have the flexibility to travel (approximately 60%) to British Airways Lounges across the country.
As the Senior Training Manager, Luxury Hospitality and Dining Services, you will be responsible for facilitating training programs for the Sodexo employees and managers in airport lounge locations across the country (11 clubs).  Candidates with a strong training and development background, developing training plans, new hire orientations, training calendars, tracking of training completion, training metrics and a focus on luxury food and beverage or restaurant/hotel operations is strongly preferred. Training programs will include, but are not limited to:  Bar standards, customer service, food safety (ServSafe), and appearance care/cleaning standards (physical health and safety, service excellence, learning and performance systems).
The successful candidate will:

Have experience with luxury/elevated food and beverage training within volume hospitality/restaurants/hotels;
Function as the key driver in hospitality standards;
Motivate, coach, mentor and develop frontline (hourly)/management staff;
Have experience tracking regulatory metrics and unit training compliance;
Possess advanced technical knowledge; be tech-savvy; tracking online training completions and virtual operations manual;
Be familiar with LMS systems;
Have excellent communication, presentation and facilitation skills;
Build and maintain strong client relationships promoting the Clients for Life philosophy;
Lead and inspire teams to continually improve Sodexo's performance for our clients and customers;
Develop and innovate to promote improved performance within units;
Ensure Sodexo standards are met to include compliance with company food and physical safety programs;
Create and maintain collaborative relationships with segment leaders;
Monitor/maintain/manage finance and budget within established guidelines/parameters;

We are looking for:  

This position requires superior leadership and organizational skills. Candidates must have a proven training track record in large chain restaurants, hotels, cruise lines or similar luxury food and beverage operation with a focus on exceptional customer service;
Have superior knowledge of elegant dining platforms, beverage/bar and high-end service techniques; 
Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment;
Previous multi-site responsibility is essential;
This position requires the candidate to be a strategic-thinking leader who can work independently and in partnership with a complex client organization;  
Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address training needs; 
Strong communication with hourly team and Senior Management.

Consider joining a forward-thinking hospitality team who takes pride in exceeding expectations and elevating the guest experience!
BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Learn more about our Airline Lounges: Click Here
Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Position Summary
Primary duties include:
Manages the processes, systems, and implementation of strategic and tactical training operations across North American Operations.
Develops and manages the financial  allocation model used to plan, budget, schedule, report on, measure, and maintain learning delivery for eLearning, virtual instructor led training and in-person instructor led training; representing $6M annually allocated funds. Also responsible for developing the plan to seek executive approval as well commitment from Segment leadership.
Responsible for contract management for all of L and P. Full lifecycle contract management including, RFP, negotiations, contract writing, billing, invoicing, tracking. Manages vendor relationships.
Accountable for administration of learning events (both in-person & virtual) in LMS (Learning Management System) and customer service center supporting all of L and P programs.
Accountable for company-wide training program logistics and administration, including:
developing, communicating, and maintaining training schedules
event planning
training deployment readiness
materials fulfillment, print production processes, inventory management
Accountable for Learning and Performance communication strategy that align with program deployment goals, segment\u2019s business goals and SDX communication policies. Ensure campaigns support program allocation goals. Ensure use of current digital media methods and trends.
Builds and maintains strategic relationships with internal partners (Diversity, Legal, Health & Safety, Service Ops, Client Retention, etc.), and L and P partners to enable effective learning administration and delivery.
Effective Team Management of both professional and non-exempt support staff responsible for Communications, Customer Service, Billing, Allocation Model Application, Event Administration, Business and System process development, Fullfillment, Event Management.
Qualifications & Requirements
Basic Education Requirement - Bachelor\u2019s Degree or equivalent experience
Basic Management Experience - 5 years   
Basic Functional Experience - 5 years\u2019 experience in project management, logistics, program administration, or a related field
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Company info

Sodexo USA
Website :

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