Manager Training amp Development Retail Stores - CALVIN KLEIN

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POSITION SUMMARY:

The Manager, Training & Development is responsible for creating and executing training and development initiatives for the Stores Organization. This role acts as a brand ambassador between the Store Operations department and the field to support the Calvin Klein Experience. Responsibilities also include the execution of the field recognition program.   

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Develop and enhance training materials and programs that drive organizational performance and support, educate, and invest in our field team.
• Deliver sales and operational training to field team; support training and on-boarding during new store openings.
• Develop and maintain on-boarding programs that align with brand standards.
• Partner with the Store Operations Team to design training content that fills identified operational and competency gaps; lead training effort for select operational projects.
• Create product knowledge materials and videos in partnership with the Visual and Merchandising departments.
• Conduct store visits and collect feedback to identify areas of opportunity, recommend solutions, and develop learning strategies that drive results.
• Participate in cross-functional store planning meetings and advise on training opportunities and strategies.
• Support change management efforts during operational implementations; demonstrate business and training expertise to help guide organizational change.
• Organize and support field meetings.
• Manage the annual field recognition program.

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INTERNAL & EXTERNAL CONTACTS:

Internal: Retail Stores, Field Management, Visual, Merchandising, Payroll                    

             

External: Training vendors

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SUPERVISORY RESPONSIBILITIES: N/A

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DECISION MAKING: 

• Use knowledge of learning theory to recommend, select and create training programs and methods. 
• Make independent decisions in classroom situations when serving as instructor.

RESOURCEFULNESS/CREATIVITY: 

• Ability to handle multiple tasks/projects simultaneously with adherence to deadlines
• Detail oriented/innovative traits are necessary
• Ability to take direction and execute promptly
• Ability to anticipate future problems and recommend preventive course of action.
• Strong interpersonal relation skills; ability to relate to all levels of employees
• Ability to make effective presentations to both small and large audiences
• Excellent time management and ability to prioritize

BUDGETARY RESPONSIBILITIES:     

• Purchase training and recognition materials.
• Consider the costs of new training programs and keep within budgets when introducing and developing a current plan.
• Assess the return on investment (ROI) of any training or development program that we are currently using and any new program we wish to introduce.
• Partner with store operations to develop costing and payroll needed for any new program introduction.

ENVIRONMENT:  

• Must be able to engage diverse personalities effectively in a fast-paced retail environment.
• Up to 10% travel required.

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QUALIFICATIONS & EXPERIENCE:

Experience:  3 - 5 years of Learning & Development experience required

  

Education:  Bachelor’s degree preferred or equivalent experience

Skills:  

• Instructional and content design experience
• Compelling presenter and strong facilitation skills
• Train-the-trainer experience
• Exemplary written and verbal communication skills
• Proficient in MS Outlook, Word, Excel, and PowerPoint
• Excellent time management and organizational skills
• Solid interpersonal and collaboration skills
• InDesign and/or Photoshop experience preferred
• In-store experience preferred

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,industry:Retail,title:Manager, Training & Development (Retail Stores) - CALVIN KLEIN,datePosted:2021-09-13T00:00:00.000 0000,@context:****Management,skills:Senior Manager - Training & Development, Retail Leadership Development Executive - Training Program, Accounts Executive - Training Manager, Regional Sales Manager - Talent Management Solutions, Manager - Training & Talent Development, National Field Sales Training & Development Manager, Regional Manager - Talent Acquisitions, Global Commercial Manager - Training, Senior Engagement Manager - Transitions, Manager - Training Facilities} Manager, Training & Development (Retail Stores) - CALVIN KLEIN in New York, New York, United States of America | Retail Management at PVH

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