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Job Details

Patient Advocate Representative III

Location
Little Rock, AR, United States

Posted on
Jun 18, 2020

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Patient Advocate Representative III','!*!As a part of the Tenet and
Catholic Health Initiatives family, Conifer Health brings 30 years of
healthcare industry expertise to clients in more than 135 local regions
nationwide. We help our clients strengthen their financial and clinical
performance, serve their communities and succeed at the business of healthcare.
Conifer Health helps organizations transition from volume to value-based care,
enhance the consumer and patient healthcare experience and improve quality,
cost and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the
resources and incentives to redefine healthcare services, with a competitive
benefits package and leadership to take your career to the next step!

 

JOB SUMMARY

Responsible for providing lead support to Supervisors and
Managers within a specific market or region of client hospitals.  Acts as mentor and trainer for new
staff.  Provides cross coverage for
hospital based Patient Advocates.  Provides
account level analysis for supervisors and hospitals.

 

 

ESSENTIAL DUTIES AND
RESPONSIBILITIES

Include the
following. Others may be assigned. 

Assists market leadership with the
review and documentation of employee work effort on account work and provides
feedback to staff.Assists market leadership with the
compilation and analysis of various monthly reports. (I.E. Month End data,
Aging, Trending, Cancellations, Inventory Reconciliations, facility census
review, etc.)Interacts with various levels of
facility administration to communicate various departmental needs or issues and
act as liaison when attending or leading facility meetings. Provides cross-coverage for assigned
market facilities when a Patient Advocate is on vacation or ill.  Cross-coverage includes, but is not limited
to, traveling to facility, screening patients for government program
eligibility, completing necessary paperwork with patients, documenting
decisions made on referrals in automated systems and in required departmental paperwork.Performs financial clearance function
including collections.Trains and mentors’ new hires on
policies and procedures of the department, facility protocol, and various
operating systems.Reviews accounts that have been referred
from the Patient Advocate for cancellation, where the patient may not have
cooperated and/or are not eligible for a government program.













 

SUPERVISORY
RESPONSIBILITIES:

This position carries
out supervisory responsibilities in accordance with guidelines, policies and
procedures and applicable laws. Supervisory responsibilities include
interviewing, hiring, and training employees; planning, assigning and directing
work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.

 

Indirect Reports- Rep, Patient Advocate','!*!KNOWLEDGE, SKILLS,
ABILITIES

To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions. 

Working familiarity with the rules and
regulations pertaining to Federal, State and County programsP/C systems literate including Windows,
and Microsoft Outlook, Excel and Word programsAbility to work independentlyExcellent oral and written communication
skills, ability to present to a group audience and lead a business meeting. Detail oriented, with strengths in
dealing with multiple facilities, Supervisors, and Hospital platformsAbility to prioritize and manage
multiple tasks with efficiencyBi-lingual preferred (Spanish) 

 

EDUCATION /
EXPERIENCE

Include minimum
education, technical training, and/or experience required to perform the job.

High School diploma or equivalentMinimum 2 years work experience with
Social Services or Hospital Admitting or related area

 

PHYSICAL DEMANDS

The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.                   

Ability to sit and work at a computer terminal
for extended periods of timeMust be able to walk through a hospital
environment, including across broad campus settings and Emergency Department
environments, and visit patients at bedsideAbility to travel 

 

WORK ENVIRONMENT

The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. 

Both Hospital and Office facilities, in
direct ****','Patient Advocate Representative III

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