Tier 2 Trainer/Specialist - Health and Welfare

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Job Details:

SUMMARY: This position is expected to contribute to the execution of Tier II level support work. This role will also be responsible for establishing a credible relationship with Team Members, Benefits experts to ensure the Tyson Benefits program, policies, and procedures are followed and understood in a fair, consistent, and equitable manner, consistent with federal laws and regulations. A critical focus will be on identifying process improvement opportunities, optimizing centralized work, and measuring the delivery of those services in a consistent objective way.This position is expected to contribute to executing the future vision of the People Operations delivery model. This work is inclusive of auditing Benefit departmental procedures and making recommendations to a variety of leadership stakeholders, facilitating Benefits training and interpreting policy for Team Members, Benefits experts, and providers. Other duties include orientation of new acquisitions into the Tyson Group Health Plan and Financial Benefits.Essential Duties and Responsibilities:Support - 50%Create, maintain, and ensure quality and integrity of key HR support practices and procedures including team member transactional activities, Benefits Health & Welfare plan documents and information. Collaborate with the functional end users and use the technical resources to design functionality that will satisfy the customer need.Focus on delivering support efforts within established service level agreements to ensure department key performance indicators are met.Project Delivery/Process Optimization - 50%Support the execution of projects (includes M&A, etc.) using Tyson project methodology in a variety of roles including lead analyst, SME or technical resource.Maintain awareness of best practices, including processes and technology, and identify opportunities for improvement of existing functionality.Develop, use existing, or research new tools that efficiently and accurately present data in useful formats; Continuously seek opportunities for synergy, improvement, simplification and automation of existing processes and reporting. Assist with broader People Operations initiatives.REQUIREMENTS:Education: Bachelor's degree or equivalent combination of education and experience.Experience: 3 years relevant experience or equivalent.Computer Skills: Tier II Support - Advanced computer skills related to Benefits Health & Welfare systems. Must be highly competent in the use of Excel. Workday process knowledge, and SAPCommunication Skills: This position will interact with and is expected to communicate results/recommendations, and secure buy-in across a broad range of users, stakeholders, and management. Must have the ability to translate complex technical themes into business facing language. Excellent written and verbal communication skills required.Special Skills: General working knowledge of key HR Benefit support practices and procedures including team member transactional activities & ServiceNow systems. Experience with process documentation, identifying improvement opportunities and specific measurements to track performance post implementation. Proven ability to manage projects within People Operations using the defined Tyson methodology. Understands how to escalate & drive issues to resolution. Strong analytical and problem-solving skills with the ability to think creatively and develop new processes; Must be detail-oriented and work well in a team environment. Perseveres to locate necessary data and identify creative solutions to enable project completion. Consistently delivers high-quality, timely work resulting in highly satisfied customers. Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, dead-line oriented environment. Passion for learning; and team player.Supervisory: No.Travel: 10-15 trips per year

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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