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Job Details

Senior Customer Training Associate

Company name
FreeWheel Media Inc.

New York City, NY, United States

Employment Type


Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Schedule and facilitate a variety of training sessions ranging from one hour to multi-day programs conducted in classroom or online learning environments

Design and develop instructor-led and online training course materials working closely with FreeWheel SMEs to identify learning objectives and understand FreeWheel technology.

Prepare for custom and regularly scheduled classes by coordinating internal logistics and client communications

Research and develop relevant scenarios to make classroom exercises as meaningful and relevant as possible

Consult with client service and directly with clients to deliver custom training that meets specific learning goals and business needs

Maintain a dedicated training room with learning materials and keep the FreeWheel application training environment up-to-date

Conduct training needs analysis, develop and deliver learning solutions and evaluate training effectiveness

Utilize adult learning principles and established standards in the development and delivery of content

Prepare and submit weekly and monthly reports of productivity and effectiveness

Maintain client attendance records by tracking and updating training registration data

Coordinate closely with FreeWheel SMEs to ensure accuracy of content development and delivery

This position may require 20-30% travel

About you:

4-6 years of professional experience developing and facilitating training programs for both client and internal audiences

Experience working within the digital advertising, media technology, television or ad-tech industry

Willingness to dive into a highly technical digital ad serving system and understand the complexities that surround the business of digital advertising along with the challenges facing our clients

Advanced knowledge of the Microsoft Office Suite along with experience working in Adobe Captivate, Camtasia, iMovie or similar e-learning development tool

Comfortable delivering engaging presentations to a variety of users in a classroom setting. Classroom training will range from highly technical application based training to conceptual digital television business related knowledge

Strong technical acumen and ability to quickly learn and problem solve

Adept at simplifying complex technical concepts into digestible, easy to consume chunks for by both technical and non-technical audience

Experience working as a liaison between business and technical stakeholders to produce learning solutions

Able to work independently (spelling) to produce a range of training materials including presentations, booklets, online tutorials, training scripts and recordings

Can provide a sample portfolio of training materials

Comcast is an EOE/Veterans/Disabled/LGBT employer

Company info

FreeWheel Media Inc.
Website :

Company Profile
FreeWheel helps the largest players in the television industry generate revenue from their ad-supported content through a robust technology platform for ad management and monetization, a private marketplace for premium television inventory, and advisory services. FreeWheel's solutions are used by companies like ABC, AOL, Inc., DIRECTV, ESPN, NBCUniversal, BSkyB, Turner Broadcasting System, and Viacom, Inc. to profitably monetize their professional content on desktop, mobile, OTT, and traditional STB devices. With headquarters in San Mateo, California, FreeWheel is represented globally through our offices in New York, London, Beijing and Paris.

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