Procter & Gamble.
Phoenix, AZ, United States
Training, Bluecollar, Work At Home, Food Services
Senior Mechanical Warewash Technician & Training Specialist - Procter & Gamble Professional','SLS00003503','!*!Procter and Gamble Professional (PGP) is a growing and highly entrepreneurial business, focused on improving the lives of our consumers away from home. Our propositions include branded products, equipment, service and technical support systems coupled with P&G Company scale. The Technical Services Organization (TSO) is charged with program installation, maintenance and technical support leading to customer satisfaction. Our desired end-state is completely satisfied customers that lead to long-term retention and product & program compliance, and provide a virtuous growth cycle. Senior Mechanical Warewash Technician &Training Specialist is a full-time role to meet expanded equipment and service requirements both internally and externally. Job scope includes: 1) supporting / servicing assigned key mechanical warewash customers. 2) Supporting capability development of P&G TSO service techs in areas of mechanical warewash and Total Foodservice Solution proposition 3) collaborating with Sales as a technical expert on key mechanical warewash sales. The work includes in-depth knowledge of respective equipment, service, maintenance, trouble shooting and chemical product interactions combined with a high level of customer context and interaction. A key part of this role is responsibility for training and building NSO capabilities in the areas noted above. The individual will also deliver work process improvements to drive out inefficiencies in designated equipment, procedures, maintenance and will support mechanical warewash service improvements. This role is located in select geographic areas based on business need. The ideal candidate would have a background in Mechanical Warewash and foodservice kitchen processes. The work must be done in a way that supports year to year volume and profit results, improve customer retention, and delivers superior customer service and team building results. ROLE EXPECTATIONS / RESPONSIBILITIES Capability and Skill RequirementsExpertise with commercial mechanical warewash equipment and chemical dispensing pumps. This also includes proficiency and ability to read schematic drawingsUnderstand service and training needs for the NSO organization. Make recommendations on coverage, capacity, and capability required to support customer care needsExcellent working knowledge of appropriate tools, data, implements and service needsObtain and maintain NRA ServSafe certification and potentially NEHA CP-FS certificationsUnderstand regulatory and plumbing and electrical requirements in the areas that affect our mechanical warewash program and / or dilution equipmentProficient in PGP laptop technology to include but not limited to Word, Excel, PowerPoint, PGP CRM tools, and mechanical warewash program controllersDemonstrated knowledge of pertinent PGP chemical program products, key features and benefits and how to useDemonstrated proficient use of support systems such as pgpro.com, PGP InTouch, Kadro and STARCustomer facing skills Support TSOProficient knowledge of our training materials (print and electronic) and leads NSO training in noted areasAdjust to competitive, industry and external customer environments – locally, regionally and nationally where and when necessaryUnderstand new & upstream technology which may offer competitive advantages / new solutionsEstablish and cultivate key customer relationships where appropriate / necessary so that we have a clear path to solve problems quickly as defined by the customer, commercialize our total value and grow the base business Support SalesParticipate in key customer sales calls to provide mechanical warewash technical expertise Support External End-Using CustomersProvide external customer service so that base business growth and long-term retention / program compliance objectives are consistently delivered or exceededClearly articulate the value we provide to our external customers – in ways that are meaningful to themTimely and accurate delivery of external customer requirements / commitments / contract expectationsProficient in problem solving and crisis management so that we conclude to win / win outcomes InterfacesWorks with TSO at all levels on training issues and specific external customer initiatives / plans / agreementsInterfaces with external, end-using customers as defined by the business and internal organization requirementsIs a NSO training and service point person for 3rd party service providers such as CFESA, Global, CCI & othersWorks collaboratively with NA TSO peers, and technical support teams both TSO/ R&D This role must be executed in a way that…Demonstrates a high sense of urgency and quality; Demonstrates external customer-centric behaviorExemplifies team-work across organizations (internal and external) and functional boundariesDrives focus on system improvement in the areas of mechanical ware wash supportDemonstrates leadership that adds value and a command of both Business and Customer needs Standard MeasuresDeliver work plan within established cost/service parameters and specific customer program objectivesDeliver work on time and to specification (Installations, PMs, Reactive Service, Remodels, Training)Operate within assigned budgetExternal customer retention, customer satisfaction, and overall program compliance at or above targetObserved customer facing skills and demonstrated capability that is consistent with role expectations / responsibilitiesObserved training skills consistent with role expectationsObserved internal TSO and COE team follow-up and clear communication on what’s working / not working in the areas of noted equipment support and mechanical warewash service and training. Offer ways to improve overall productivity and system efficiency. OtherFull time roleWork from home officeTravel required including overnight; could be up to 40%-60% of time with or without advanced planningWork can be required outside of normal work hours (such as nights and weekends) Essential Job FunctionsWork schedule MAY include 12 hour shifts, 5 day work week, occasional weekends, and night shiftsOn-call coverage which may include: occasional weekends, holidays and night shiftsLift, lower and carry objects up to 50 lbs.Push and pull objects up to 50 lbs.Climb a vertical ladder. Ability to go up and downClimb up and down stairsStand, sit, and/or walk for long periods of time, twist, bend at the knees, stoop, kneel, squat, crawl, and reach for purposes of installing and maintaining equipment. Surface: concrete, asphalt (uneven surfaces).Operate a computer keyboard to input and access data, and phoneThe ability to work in extreme temperatures both hot and cold, generally in warehouse conditions including wide variances in temperature, dust and dirtThe ability to give and discern the various visual and audible alarms and signals for equipment startup, evacuation, and firesMust have a valid driver’s licenseCandidate must be able to operate a motor vehicle, and spend approximately 30% of the day in the car traveling from accounts safely in city, rural and expressway conditions
','!*!Essential Job FunctionWork Schedule may include: 12 hour shifts, 5 day work week, occasional weekends, and
night shiftsLift, lower and carry objects up to 50 lbs.Push and pull objects up to 50 lbs.Climb a vertical ladder.
Ability to go up and downClimb up and down stairsStand, sit, and/or walk for long periods of time, twist,
bend at the knees , stoop, kneel, squat, crawl, and reach for purposes of
installing and maintaining equipment.
Surface: Concrete, asphalt
(uneven surfaces).Operate a computer keyboard to input and access data, and
phoneThe ability to work in extreme temperatures both hot and
cold, generally in warehouse conditions including wide variances in
temperature, dust and dirtThe ability to give and discern the various visual and
audible alarms and signals for equipment startup, evacuation, and firesMust have a valid driver’s licenseCandidate must be able to operate a motor vehicle, and spend
approximately 30% of the day in the car traveling from accounts safely in city,
rural and expressway conditionsOther RequirementsCandidate must live in specified cityOn-call coverage will include occasional weekends, holidays and night shifts
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
protected veteran status, disability status, age, sexual orientation, gender
identity and expression, marital status, citizenship, HIV/AIDS status or any other
legally protected factor.
Immigration sponsorship is not available for this position.
Applicants for U.S. based positions are generally required to be eligible to
work in the U.S. without the need for current or future sponsorship. Except in
rare situations based on Procter & Gamble's sole discretion. Procter &
Gamble does not sponsor candidates for
permanent residency. Any exceptions would be based on the Company's specific
business needs at the time and place of recruitment as well as the particular
qualifications of the individual.
Procter & Gamble participates in e-verify as required by
Qualified individuals will not be disadvantaged based on
being unemployed.','Sales','US-Arizona-Phoenix','','Full-time','Senior Mechanical Warewash Technician & Training Specialist - Procter & Gamble Professional
Procter & Gamble.
Website : http://www.pg.com
The Procter & Gamble Company, together with its subsidiaries, manufactures and sells branded consumer packaged goods. The company operates through five segments: Beauty, Grooming, Health Care, Fabric Care and Home Care, and Baby Care and Family Care. The Beauty segment offers antiperspirants and deodorants, cosmetics, personal cleansing, skin care, hair care, hair colors, prestige products, and professional salon products under the Head & Shoulders, Olay, Pantene, SK-II, and Wella brand names. The Grooming segment provides blades and razors, pre- and post-shave products, and electronic hair removal devices under the Braun, Fusion, Gillette, Mach3, and Prestobarba brand names.The Baby Care and Family Care segment offers baby wipes, diapers, pants, paper towels, tissues, and toilet papers under the Bounty, Charmin, and Pampers brand names. The company markets its products through mass merchandisers, grocery stores, membership club stores, drug stores, department stores, salons, high-frequency stores, and e-commerce in approximately 180 countries worldwide. The Procter & Gamble Company was founded in 1837 and is based in Cincinnati, Ohio.